Tenants Handbook

South Western Housing Society and Tamar Housing are now Willow Tree Housing Partnership and our policies and procedures are being updated and aligned to reflect the new partnership.

The Tenants Handbook has been updated and the leaflets contained within it are provided below:-  

Customer Service Leaflet                         

Confidentiality Leaflet                 

Complaints Leaflet

Compensation Leaflet                             

Allocations Leaflet                       

Your Tenancy Leaflet

Rent Leaflet                                           

Service Charges Leaflet               

Moving Out Leaflet

Moving Home Leaflet                              

Mutual Exchange Leaflet              

Relationship Breakdown Leaflet

Domestic Abuse Leaflet                          

Anti-Social Behaviour Leaflet       

Unacceptable Behaviour Leaflet

Home Loss and Disturbance Leaflet        

Pets Leaflet                                  

Pets in Flats Leaflet

Repairs and Maintenance Leaflet

Repair Responsibility Leaflet

Asbestos Leaflet

Fire Safety Leaflet

Storage Heaters Leaflet

Damp and Condensation Leaflet

Disabled Adaptations Leaflet

Pest Control Leaflet

Snow and Ice Leaflet

Assisted Decorations Leaflet

Hardship Fund Leaflet

Estate Management Leaflet

Shared Ownership Leaflet