Domestic Abuse Guidance


South Western Housing Society (SWHS) has signed up to the Chartered Institute of Housing ‘Make a Stand’ Pledge which has been developed in partnership with Women’s Aid and the Domestic Abuse Alliance. The Pledge is a commitment to support people experiencing domestic violence.

Domestic abuse is one of the biggest issues in society today. The true scale of the problem is difficult to determine because a large proportion of domestic abuse goes unreported, but studies suggest many millions of people are affected every year. Tragically, two women are killed every week by their partner or ex-partner.

During Lockdown reports of Domestic Violence have surged. Refuge, one of the UKs largest Domestic Violence charities reported a 700% increase in calls to its helpline in a single day.


SWHS’s Policy in respect of Domestic Violence assures our residents that we will assist those threatened with or suffering from domestic violence by providing them with secure accommodation, free from the threat or fear of violence. Where the Society is not in a position to offer such assistance, it will provide advice to the victims of domestic violence on alternative sources of accommodation and support, including assistance from voluntary organisations.


If you or someone that you know are experiencing domestic violence please call 01934750780 and leave a message, let us know how and when you would like to be contacted, we will get back to you and offer advice and support.


In addition, below are some contact telephone numbers of other organisations which can offer assistance:


Refuge Domestic Abuse


Helpline: 0808 2000 247


Victim Support, Domestic Violence


Helpline: 0808 1689 111


Women’s Aid


Women’s Aid has a live chat service available Mondays to Fridays between 10am and 12pm as well as an online survivor’s forum. You can also find your local domestic abuse service on their website.



A reminder that if you are in immediate danger but unable to talk then you can dial 999 on a mobile and press 55 when it connects to the operator. This will let the operator know that you are in danger but cannot speak easily. You will be put through to the police call handlers who will try asking questions that can be answered by taping the handset to make a noise or by yes/no responses. It is important that the call handler is able to establish as much information from you as possible.

With the lockdown from Coronavirus causing a rise in reported Domestic Abuse incidents we wanted to remind you that you are not alone. Support services are still running and available to assist you if you are suffering from Domestic Abuse.

The National Domestic Abuse Helpline is also staffed 24 hours a day and available on 0808 2000 247 or go to