Paying Your Rent

Paying your rent is very important. Your rent is charged weekly and is due on the Monday. Please be aware that in accordance with your tenancy agreement rent payments are due in advance. Monthly payments must be made monthly in advance to stop your account going in to arrears.

If you are having difficulty paying your rent please contact the office as soon as possible on 01934 750780.

You can also visit our Housing Benefit page where you can find links to benefit advice.

We offer a number of ways for you to pay your rent and service charges.

Allpay Payment Card

Used along with either Debit Card or Cash to make payments in any of the following ways:

  • Call Allpay on 0844 557 8321 and an automatic voice system will help you make your payment.
  • Pay online, click here.
  • Use your Allpay card at a Paypoint outlet. Look for the blue and yellow PayPoint signs on shops, newsagents, convenience stores, supermarkets and petrol stations. There are more than 18,000 UK PayPoint 'Outlets' providing long and convenient opening hours.
  • There are more than 16,000 UK Post Office branches where you can make a payment with your Allpay Card.

Direct Debit Payment

Telephone the Office on 0844 915 0025 with your bank details and we can set a direct debit up for you. Or you can download a Direct Debit form here which you can complete and return to us.

The Allpay App - A brand new way for you to pay your rent

The Allpay app is a ground-breaking innovation in payment solutions and the most convenient way for you to make a payment. The Allpay app is a secure mobile application available to download free of charge for your Apple or Android smart phone, giving you the ability to pay your rent wherever there is a mobile signal.

To begin using the Allpay app, you need an Apple or Android smart phone, a valid Allpay swipecard (or 19 digit payment reference number) and a current bank card.

You can then download the Allpay app from the Apple App Store or the Android Market and, after a brief registration process, pay your rent at the touch of a button anywhere where there is mobile signal or internet access.

What’s more, you can save all of your payment numbers and amounts, plus your bank card details so you don’t need to enter the same information every time you use the Allpay app.

This service works in complete harmony with all the other payment methods from Allpay and is available 24 hours a day, 7 days a week.